Yes, as long as it's the password-protection password for your online store, not your Shopify account login. Our support team may need it to preview a store that isn't public yet.
A support agent asked for my store's password — is that safe?
Updated last month
Yes. If a support agent asks for your online store's password-protection password (not your Shopify account login), you can share it — it's needed to preview a store that isn't public yet.
Go to Online Store > Preferences.
Scroll to the "Password protection" section to find it.
This is the password-protection password, not your Shopify login — it's safe to share with our support team.
FAQ
Is it safe to give my store's password to a support agent?
Why does a support agent need my store's password?
The password-protection password is needed to preview a store that isn't public yet.
Where do I find my store's password-protection password?
Go to Online Store > Preferences and scroll to the "Password protection" section.
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