No. Themes bought from the Shopify Theme Store are non-tangible, irrevocable digital goods, so they're final sale and non-refundable under copyright licensing. Neither Shopify nor we can offer refunds, and neither is legally required to.
Refund policy
Updated last month
Themes bought from the Shopify Theme Store are non-tangible, irrevocable digital goods, so they're final sale and non-refundable under copyright licensing. Neither Shopify nor we can offer refunds, and neither is legally required to.
Shopify's free theme trial lets you download and customize a paid theme with no time limit before buying, so every setting can be tested pre-purchase. Our support team answers pre-sale and post-sale questions, but billing and purchase issues need to go through Shopify support directly — that's outside what we can help with. Full restrictions are in Shopify's terms and conditions.
Already purchased and not satisfied?
Submit a feature request instead. We can't guarantee it gets implemented, but we do take every request into consideration.
FAQ
Can I get a refund for a theme I bought from the Shopify Theme Store?
How can I try a paid theme before buying it?
Shopify's free theme trial lets you download and customize a paid theme with no time limit before buying, so you can test every setting pre-purchase.
Who do I contact about billing or purchase issues?
Billing and purchase issues need to go through Shopify support directly, which is outside what we can help with. Our support team answers pre-sale and post-sale questions about the theme itself.
Where can I find the full refund restrictions?
Full restrictions are in Shopify's terms and conditions.
I bought a theme and I'm not satisfied. What can I do?
Submit a feature request instead. We can't guarantee it gets implemented, but we do take every request into consideration.
Was this helpful?
Was this helpful?