Support is available Monday to Friday, 10 AM–5 PM CEST.
Support policy
Updated last month
Trafik Plus support is available Monday to Friday, 10 AM–5 PM CEST. Most tickets get a response within 24 hours, though some take up to 1–2 business days depending on current request volume.
Support is available in English and French.
What's included
Bug fixes
Questions about the theme
What's not included
Development of new features
Adding new theme settings
Assistance integrating Shopify apps
Fixing issues caused by Shopify apps or third-party developers
FAQ
When is Trafik Plus support available?
How quickly will I get a response to my support ticket?
Most tickets get a response within 24 hours, though some take up to 1–2 business days depending on current request volume.
What languages is Trafik Plus support available in?
Support is available in English and French.
What does Trafik Plus support include?
Support covers bug fixes and questions about the theme.
What is not covered by Trafik Plus support?
Support does not cover development of new features, adding new theme settings, assistance integrating Shopify apps, or fixing issues caused by Shopify apps or third-party developers.
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