Support policy

Trafik Plus support is available Monday to Friday, 10 AM–5 PM CEST. Most tickets get a response within 24 hours, though some take up to 1–2 business days depending on current request volume.

What's included

• Bug fixes

• Questions about the theme

What's not included

• Development of new features

• Adding new theme settings

• Assistance integrating Shopify apps

• Fixing issues caused by Shopify apps or third-party developers